Calling 9-1-1 from a Cell Phone
Cell phone 9-1-1 calls are answered by the Highway Patrol or State Police.
There is no guarantee that the office that picks up the call will be local.
You must give the dispatcher your location.
If you are not sure, be prepared to give them as much information as possible, such as landmarks.
They will also take time finding the proper number to call.
Program your local Departments' non-emergency telephone numbers
into your cell phone.
In an Emergency situation you can then call direct.
If you commute or travel on a regular basis through or to certain areas,
program all the cities non-emergency numbers into your phone.
What do I tell 9-1-1?
Since 9-1-1 is only a telephone number, the quick and efficient response
depends on the information you provide to the dispatcher.
Stay Calm! Take a deep breath. Speaking clearly and slowly will help
the dispatcher understand you the first time.
Having to repeat information wastes time.
In a life threatening Emergency, time is of the essence.
♦ The Dispatcher will ask you a series of questions. Answer the questions asked.
They need to get certain information in order to send the proper help fast.
Be brief and state the facts, you will have time to fill in all the details later.
Be prepared to give the following information.
♦ Say what type of Emergency you have and what assistance you need.
For example, if you are calling in a fire, you would say I want to report
a structure fire (say the type of structure, house, apartment fire, business).
It is a single family home, or an apartment complex with approximately
how many units, or a business.
Tell the dispatcher if you know of people trapped inside or if there are injures.
♦ Another example: If you are calling in a traffic collision, state the number
of vehicles and how many people may be affected.
I want to report a two car accident, possibly two injuries.
Or, I want to report a truck versus motorcycle accident with one injury.
♦ If there is anything else life threatening, report it.
For example, I want to report a traffic accident and wires are down,
or there is a fuel leak.
By giving just the facts quickly, the dispatcher can get the proper responders rolling,
then you can fill in more information.
♦ If you are reporting a medical emergency, state the location of the emergency,
and the phone number from which you are calling.
Report what is wrong with the patient. Remember, only the facts!
If you see a man clutching his chest saying it hurts, and he is having difficulty breathing,
tell the dispatcher that.
Do not say he is having a heart attack.
You are not a doctor, and you cannot diagnose!
Only doctors are allowed to diagnose. State just the signs and symptoms!
Signs are what you see or feel...change in skin color, perspiration, rapid or very slow pulse,
slurred speech, change in attitude or confused speech, etc.
Symptoms are what the patient/victim tells you ... my head hurts, I feel dizzy,
it hurts when I move my arm, etc.
♦ State if the patient/victim is breathing, unconscious or non-responsive.
♦ State if the patient/victim is bleeding, and from where.
♦ State if the patient/victim is talking, awake, alert?
♦ If you know, or can find out, state if the patient/victim has any known
♦ Provide the patient's approximate age.
♦ By giving the dispatcher proper information, the proper medical personnel
can be sent to the scene.
♦ DO NOT HANG UP until the dispatcher tells you to do so.